Delivery & Returns

Delivery

Delivery van & parcels

We have a total based shipping policy on the website. Our current charges are listed in the table below. The prices stated are for UK delivery only.

NOTE: Republic of Ireland customers can use a Parcel Motel or AddressPal address (please enter this as your delivery address) to utilise UK delivery prices. We can also offer a direct next day postal service to you at additional cost depending on the total weight of your order. Prices range from £9 to £16 up to 20kg parcel. Please contact us directly if you would like us to post direct to you and invoice you for the additional cost.

For international deliveries please contact us.

Total spend (excluding postage) Postage charges
Up to £3 £2.00 (2nd class)
£3.50 (1st class)
£3.01 - £10 £4.00 (2nd class)
£5.50 (1st class)
£10.01 - £50 £6.50 (3 - 5 Day service)
£8.50 (Next Day Service)
£50.01 - £100 £8.50 (Next Day Service)
Over £100 Free Postage * (UK Postcodes Only) BT Postcodes receive a discounted postage rate equal to the same saving

PLEASE NOTE: Next day delivery is only in relation to the postage time and NOT the dispatch time. All postage times are in addition to current dispatch times. Next day delivery may be unavailable in certain postcodes for areas such as Scottish Highlands and Islands. Standard courier services will be used in these circumstances. Please contact us before placing your order to confirm if required.

* Free postage is not applicable to BT postcodes, certain Scottish Highlands/Islands postcodes and some other non-mainland UK postcodes. An invoice for £6 will be sent for postage in these circumstances. This is not the full amount of postage and is equal to the saving of free postage. Please contact us to check if your postcode is eligible if required.

We reserve the right to change our delivery prices at any time.

Due to postage being beyond our control, customers should allow an additional 2 days before raising a query regarding missing items.

If you would prefer to collect your items from us in order to cut out postage costs please select the ‘Collection’ option when ordering.

Returns

Delivery van & parcels

We like to make sure that all our customers are happy with both the products and the service they receive.

If for any reason you are not, then please get in touch so we can resolve the problem.

Items that arrived damaged in the post will be recut. We do however ask that you contact us within 24 hours of the delivery being received to report the damages and also send us 3 photos:

If items are missing from your order, again we are happy to recut these for you providing that you notify us of the missing item/s within 24 hours of receiving the parcel.

Finally, if items have been cut incorrectly due to our mistake, please contact us (again within 24 hours of receiving the order), attaching a picture of the incorrect item. We will then recut the item for you and post it as soon as is possible.

We reserve the right to temporarily remove any item for sale from our website, and also to completely discontinue any item. This may be caused by a problem with suppliers or other third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.

If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item will be offered.