Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Custom Craft Shapes relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Custom Craft Shapes or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit A, Bryn Business Centre, Bryn Lane, Wrexham Industrial Estate, Wrexham. LL13 9UT. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Your rights under Distance Selling Regulations

If you buy goods under a distance contract you have the right to cancel your contract within a period of 14 days, beginning with the day after the day on which you receive the goods.

Goods must be returned to us in good condition but we cannot accept bespoke items designed specifically for you.

A refund will be given once the goods are received intact and will include the delivery charges but we will not refund delivery charges on partial returns. When returning goods please check with us first on how this will be arranged as we may pay for a courier to collect or ask you to put back in the post, this depends on the size of your order.

In all instances where you wish to cancel your order within the 14 day period please contact us initially to discuss and we will do our utmost to assist.